Additional Information Job Number 25023386 Job Category Sales & Marketing Location Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (https://www.google.com/maps?qSheraton%20Heathrow%20Hotel%2C%20Heathrow%20Airport%2C%20West%20Drayton%2C%20England%2C%20United%20Kingdom%2C%20UB7%200HJ) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. The impact you'll make What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Proactively promoting all the options open to them, as well as being on hand to answer any questions about our hotels and services, you'll make sure they know about everything they could wish for - and more. You'll help create the warmest welcomes and most memorable visits that keep them coming back again and again. Your place of work, what to expect In this role you'll be responsible for proactively soliciting and managing group and transient sales opportunities. You will actively up-sell each business opportunity to maximize revenue opportunity. You'll manage daily activities related to group and transient sales objectives. You'll achieve personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company What you'll do - Prepare sales-related documents, including proposals and presentations - Put together information packages, brochures and other promotional materials - Use sales techniques to maximise revenue while maintaining existing guest loyalty - Promote awareness of our brand image internally and externally - Be a point of contact for clients and guests, responding to questions about hotel facilities and services - Perform general office duties to support Sales & Events - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Develop relationships within community to strengthen and expand customer base for group and transient sales opportunities. - Respond to incoming group and transient opportunities for the property that are outside parameters of the Event Booking Center. - Use negotiating skills and creative selling abilities to close on business and negotiate contracts. - Execute and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Conduct data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends. - Identify new group, transient, special corporate and wholesale business to achieve personal and property revenue goals. - Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Close the best opportunities for the property based on market conditions and property needs. What we're looking for - A warm, people-oriented demeanor - A team-first attitude - A gift for paying attention to the smallest details - Positive outlook and outgoing personality - Planning, multi-tasking and time-management skills Perks you deserve - Team-spirited co-workers - Encouraging management - Wellbeing programs - Learning and development opportunities - Discounts on hotel rooms, gift shop items, food and beverage - Recognition programs - Inspiring career mentors - Friendly a vibrant team atmosphere - Graduate programs (subject to eligibility) - Complimentary uniforms/free dry cleaning - Free meals on duty - Dental and Eye care benefits - Network of inspiring business leaders that support development and endless opportunities - Travel the world with the 1 leader in hospitality (Global Transfers) - Competitive Salary and Quarterly discretionary bonus You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. Education and Experience Required: - Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations - Essential knowledge of Sales activities which drive Revenue - Valid full driver's license Preferred: - Knowledge of Marriott sales systems, including PMS, Opera, Marsha - Prior Experience in a similar role or, guest services, reservations, front desk, or related professional area. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.