Support Administrator Customer Support, Non-Profit Organisation
London- Chiswick
£26k-£29K depending on experience.
Hybrid 3 days in office - 9am-5pm
Is this the role for you:
Are you ready to step into a dynamic role as a support administrator in customer support. Were searching for a dedicated individual with a keen eye for detail, impeccable organisational skills, and a proactive approach.
Key duties:
In this role, you will interact and communicate with customers across various contact channels, including phone, email, social media and live chat. You will answer inquiries, build strong relationships and provide reliable support and information, while identifying and resolving any concerns or problems. Handling complaints in line with organisational policies and redirecting inquiries to relevant colleagues or teams as required. You will also update addresses and contact details in our internal database and process requests for replacement swab packs for online stem cell donor registrations.
You will support customer service improvement projects aimed at enhancing customer experience and satisfaction, collaborating with colleagues and the Line Manager to recommend changes to internal processes. Additionally, you will provide insights on customer interactions to other teams in the UK, prepare and distribute customer activit...