Job Description
1. Engage directly with customers to ensure excellent levels of service
2. Work with Account Management, Insights, and Technology team to ensure customer success
3. Project manage internal and external resources to achieve desired outcomes
4. Become a product expert on Profitero’s eCommerce analytics platform
5. Help customers organize and code their data in our Product
6. Assess data for completeness, integrity, and accuracy
7. Provide clear and prompt communication with customers through support calls and emails
8. Manage workload and overlapping priorities to meet scheduled deadlines and commitments
9. Diagnose and resolve data related challenges our customers may encounter
10. Identify and track support issue progress through our help desk system
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Qualifications
11. 2+ years of technical support or client service experience
12. Excellent organisation, problem solving & prioritization skills
13. Passion for solving problems and taking action
14. High degree of proficiency in Excel
15. Prior experience technology / software company a plus
16. European language skills desirable for EMEA based roles (primarily German and French)