First Things First - What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time Talent Referral Programme – get rewarded for referring a friend to join our team Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careerspositions The Job The Customer Support Associate is the first point of contact for BigChange customers. You will manage your calls capturing required details, categorising items, and efficiently assigning to the relevant resolver group. What You’ll Do Troubleshoot and diagnose hardware and software issues. Take ownership of customer issues through to resolution including coordination between multiple teams and platforms providing timely updates throughout. Prioritise and manage your busy ticket workstream. Ensure no delay in investigation is caused by capturing the correct required details / examples. You may be the whistle blower and get the first call of a wider issue, or identify a trend that requires escalation. While working independently, be conscientious of team requirements at all times. What You’ll Bring Good verbal and written communication skills. Ability to prioritise and manage time at pace. Proficiency in multitasking across systems and applications. Team-oriented mindset and ability to thrive in collaborative settings. Ownership of workload and tasks. Ability to explain step-by-step solutions with patience. Tailored approach to meet individual customer needs. Upbeat and proactive can-do attitude. Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.