Job Title: Complaint Handler
As a Complaint Handler, you will be responsible for investigating complaints within our credit card complaint team. Your role will involve taking ownership of the end-to-end process to complete the investigation, communicating with customers, liaising with other teams within Barclays, and reviewing the complaint before coming to a resolution.
You will need to have excellent written and verbal communication skills, be detail-oriented, and work at pace. Past customer service experience is beneficial, as is any experience working with complaints or a background in banking.
Key Responsibilities:
* Investigate complaints within the credit card complaint team
* Communicate with customers and liaise with other teams within Barclays
* Review complaints and come to a resolution
* Work on the inbound call line to support customer queries (15% of time)
Requirements:
* Excellent written and verbal communication skills
* Detail-oriented and able to work at pace
* Past customer service experience (beneficial)
* Experience working with complaints or a background in banking (desirable)
Contract Information:
* Starting salary: £26,500
* Monday to Sunday 7am-11pm contract
* No bank holidays except Christmas and New Year's Day
* Typical shift pattern: 8am-8pm Monday to Friday, 8am-4pm Saturday
We are an equal opportunities employer and welcome applications from all qualified candidates.