About Borderless
We believe in a world where borders are no longer barriers and anyone can move anywhere, seamlessly and safely.
Since launching in Jan 2023 Borderless has scaled to over 300 employers & 100,000 candidates across industries such as healthcare, construction, technology & finance. Our core platform supports employers & individuals through the UK sponsorship process, automating what used to be a slow, complex & expensive process.
We’re backed by some of the UK’s leading investors (Entrepreneur First and Backed.VC) and growing hyper quickly.
Location
We are based in Hoxton, London and operate a hybrid model. We have 3 days in the office per week (Monday, Tuesday, Thursday).
About the Role
We're on the lookout for a motivated self-starter who's ready to dive into an exciting opportunity with us! Your role will be about making sure that our customers have an amazing experience with Borderless from start to finish, and that their questions are answered quickly and smoothly.
What will you be doing?
* Respond to customer queries over email, phone calls, and video calls in a timely and effective manner.
* Maintain high customer satisfaction through continuously improving our in-product FAQ articles and solutions, and liaising with the product team to guide their work.
* Build trusted relationships with our customers and stakeholders, ensuring that we are providing maximum value and ROI to them.
* Work closely with the sales team during handover to ensure employers are successfully set up on the platform and can hit the ground running.
* Be the voice of the customer internally, sharing feedback and insights to help our engineering team to improve the product and discover new business opportunities.
* Liaising with our internal team of immigration advisors to ensure that the advice given to customers are supported with their Home Office compliance when necessary.
* Identify opportunities for streamlining and enhancing our internal processes related to customer support and service delivery.
* Generate referrals from existing customers
* Work with the marketing team to develop customer case studies and testimonials.
You should apply if:
* Customer First Attitude: You always look for ways to improve the customer experience, and understand customer needs and pain points.
* Proven Problem Solving Experience: You would ideally be someone who enjoys solving customer problems, and have some experience with providing clear answers to complex queries.
* Great Communication Skills: You're confident in both written and spoken communication.
* Proactive Mindset: You’re always looking for ways to improve and make things better.
* Adaptability: You can easily adjust to new situations and challenges.
* Attention to Detail: You notice the little things that make a big difference.
* Startup Enthusiasm: You’re genuinely excited about working in a startup and eager to build your career in a fast-growing tech company.
Interview Process
1. 20 minute call with the Talent Team
2. 45 minute interview with the Hiring Manager and team
3. 60 minute onsite interview with the Founders, hiring manager and team
We’re inclusive and value multiple perspectives, recognising diverse teams make better decisions. We welcome all applicants from people of all races, ethnicities, religions, gender identities, sexual orientations, ages, abilities, and life experiences.
#J-18808-Ljbffr