Account Sales Executive We are thrilled to continue our partnership with a valued client in Denton and assist their search for an Account Sales Executive to join their amazing team. Their remarkable growth and expansion are a testament to their dedication and vision, and is the reason for this vacancy being available. It is a really exciting time to be joining this business, so if you are looking for your next permanent opportunity, and you have previous experience in a customer facing role, then please read on Job Title - Account Sales Executive Salary - £27,000 - £28,000 DOE Job Type - Permanent, Full-Time Hours - 40 per week Role Overview: The Account Sales Executive serves as the primary point of contact for key customers, handling all inquiries, aftersales issues, and backorders. With a strong commitment to exceptional customer service, the KAS addresses sales order and service-related queries, ensuring timely responses and effective resolutions. Responsibilities: Manage and maintain a dedicated inbox, promptly addressing general inquiries. Collaborate with the Channel Manager to meet departmental SLAs on lead times and case resolutions. Partner with an Area Sales Manager (ASM) to support area development and growth, including making targeted outbound calls to customers. Work alongside a Support Specialist to handle daily tasks and provide coverage as needed. Resolve customer complaints and queries efficiently, using the CRM system for communication and updates. Provide customers with advice and guidance, making cost-effective decisions for issue resolution. Key Tasks: Process a large volume of orders for key customers. Maintain and develop relationships with existing customers while generating new sales. Answer a large volume of incoming calls daily. Ensure customer satisfaction by establishing professional and responsive relationships. Manage back-orders and delays, keeping customers informed. Process payments and create accurate drill specifications. Release orders via the website. Liaise with customers and internal departments. Identify process improvements and business opportunities with the Channel Manager. Assist Support Specialists in resolving aftersales issues. Achieve KPIs and objectives, handling both incoming and outgoing calls. Process replacement sales orders and utilise transport and third-party carriage effectively. Make commercial decisions for resolving customer issues, guided by the Channel Manager. Develop and maintain good working relationships with ASMs and other internal departments. Efficiently manage workload and seek assistance from Support Specialists when needed. Follow up on first order deliveries to ensure customer satisfaction. Provide outstanding service to increase sales growth. Make outbound sales calls to lapsed, trading down, and new accounts, logging calls through CRM. Candidate Specification: Experience in delivering excellent customer service. Logical, methodical, and detail-oriented approach. Ability to work under pressure while focusing on key priorities. Strong team player with a positive, can-do attitude. Self-motivated and capable of working independently. Flexible and collaborative team player with a strong customer focus. High energy and urgency to meet customer expectations. Motivated to set and meet high performance standards. Excellent communication skills. Ability to work well under pressure.