Our client, who is part of a Multi-National organisation which offers Freight Forwarding & Logistics solutions, with a focus on international shipping and intermodal services, is looking to recruit an Inside Sales Executive – Freight Forwarding to be based at offices in Colchester, Essex.
On Offer:
* Competitive salary based on skills and experience
* WFH Flexibility - 2 days working from home, 3 days in the office
* 25 Days holiday plus bank holidays
* Bonus scheme
Main Purpose of the Inside Sales Executive
* Provide key support, guidance, service and rate solutions to the companies client base, account manage existing customer portfolios and secure ocean, European intermodal, European road & air opportunities accordingly.
* Support the companies wider group to win new business by sharing market and rate information to drive growth, this includes support for RFI/RFQ requests as and when required.
* Maintain close contact with existing customers and consistently practise up-selling to drive additional support from the current customer portfolio.
* Organise client meetings in conjunction with the commercial manager, where and when required.
* Apply and develop an entrepreneurial spirit to the role, engage with clients to unearth opportunities and seek to provide solutions to meet client needs.
* Ensure all rate agreements are documented, saved and clear instructions are passed onto the operations teams for smooth handling of shipments.
Duties & Responsibilities of the Inside Sales Executive
* Ensure that client interaction and communication levels are exemplary.
* Engage with the operations team on a regular basis to ensure all are kept informed of client plans and challenges which are being faced.
* Ensure client service levels are maintained in line with agreements and look for opportunities to exceed client expectations.
* Assist with all new clients and when possible, meet with clients regularly to maintain relationship.
* Support & manage certain projects and campaigns.
* Ensure all invoice customer queries are dealt with in a timely and satisfactory manner.
* Any other duties and responsibilities agreed from time to time.
* Positively promote the company values.
* Adhere to the agreed timescales for specific activities, ensuring standards are maintained.
* Review existing processes and seek new solutions for changing requirements.
* Ensure that you are aware of and adhere to the Company Health and Safety Policy.
* Ensure housekeeping standards are always maintained.
* Work with other areas of the business to improve relationships and efficiencies.
* Any other duties and responsibilities that may be agreed from time to time.
To Be Considered:
* Proven sales / business development experience within the freight forwarding industry experience is essential
* Customer focused with excellent communication skills
* Commercially aware
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry