Job Title: Aftermarket Customer Support
Location: Northamptonshire
Contract: Permanent
Work Pattern:
* 37.5 hours per week
* X1 day WFH
* Half day finish on Fridays
TARCG has an exciting opportunity for an organised and customer focused individual to work with our aviation client based in Northamptonshire. Our client is one of the fastest-growing manufacturers within aviation and describe themselves as being, agile, innovative and at the forefront of disrupting the aerospace market.
The successful candidate will be responsible for meeting internal and external customers’ needs in accordance with the allotted delivery schedule, as well as the speedy resolution of any post-despatch issues regarding the purchase order/procurement/despatch process of spare parts.
Responsibilities:
* Input spares, purchase orders and warranties onto Access Supply Chain
* Work closely with Supply chain, production and logistics to ensure lead times are being upheld
* Generate sales order acknowledgements for spares and warranty orders
* Maintain and issue customer price lists / quotations on an annual basis
* Daily report of spares value despatched
* Weekly & monthly report of value of order intake/despatch
* Collate sales orders taken weekly
* Produce recommended spares parts lists (RSPL)
* Prepare and present internal (and external) reports and/or customers (e.g. spares/ship set orders by value/volume, outstanding orders by customer)
* Communicate promptly and courteously to all inquiries in the Spares inbox
* Deal with complaints and queries from customers by telephone, email or letter.
* Demonstrate an in-depth knowledge of the product in order to help understand customer requirements
* Support the Commercial Team in continuous improvement to maximise the efficiency and agility of the Spares process
* Cross departmental collaboration required to meet targets for spares and upgrade sales
Requirements:
* Excellent planning and organisation skills
* Excellent interpersonal and communication skills, both verbally and in writing
* Have a polite and tactful attitude towards difficult situations and when handling customers
* Proven track record of excellent customer service experience
* Able to work under pressure and meet customers’ expectations
* Positive and ‘can do’ attitude
* Must be capable of adapting and decision making in a fast and pressured environment
* Proficient in Microsoft Office and able to learn new systems quickly
* Committed, flexible and able to multi-task
If you meet the above requirements and would like to be considered for this role, please send your updated resume to Ross Maclean-Bryant at ross@tarcg.com
TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.