Job Title : Service Desk Analyst Location: Livingston, UK Contract: 6 Months As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostlyGermanClient colleagues via the Service Desk, including support of systems, servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows servers, and several largely bespoke applications developed around different databases. - Log, record and prioritise all incidents received into the Service Desk - Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines - Ensure online incidents and requests are assigned and dealt with in line with SLAs - Advise and assist team members with service provision - Deal with queries in a calm, swift and customer focussed manner - Provide 1st & 2nd line support for all of Clients IT infrastructure - Fulfil user administration requests and provision all IT Infrastructure Technologies Required Exp - - Excellent language skills inGermanand English, both spoken and written - A passion for technology - Excellent communication and problem-solving skills and good time management - Ability to work on own initiative, to multi-task and deal with pressure - Ideally previous experience on a Service Desk but this is not necessary