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• Enthusiasm, confidence, and the ability to work in a team.
• The ability to manage the finances of bookings, e.g., pre-payments, cancellation fees, correct billing.
• The ability to upsell and gain maximum profitability.
• Excellent customer care and communication skills to build great relationships with our customers.
• Good time management and diary management skills.
• Attention to detail and the ability to remain calm under pressure.
• Previous experience in a similar role is essential.
• IT skills and experience with hotel software, such as Opera, is desirable.
Why work at Luton Hoo:
We are dedicated to the development of our staff and offer a great range of benefits:
• Meals are provided by our talented kitchen team whilst on duty.
• Enhanced holiday allowance after 5 years' service.
• We have plenty of free parking.
• We also have amazing recognition awards for exceptional customer service.
• A share of the service charge*.
• Staff accommodation – (subject to availability).
• Discounted rates in all of our hotels for you, your family, and your friends!
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