Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £29,000 (DOE) Brighouse, West Yorkshire
My award winning client has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams.
As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst, you will be responsible for:
1. Resolving incidents and user queries.
2. Diagnosing faults or problems via ticketing systems to SLA's, phone, help desk, and remote sessions.
3. Escalating support cases to 2nd and 3rd line support where necessary.
4. Preparing, configuring, and maintaining new and existing equipment.
Technically, you will have experience of:
1. Windows 11
2. Office 365
3. Ideally Windows Server, Active Directory, and Group Policies.
4. Any experience of network hardware and infrastructure; routers, switches, etc. is beneficial.
You will have good problem-solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service, and organization skills.
Working hours: Mon-Friday 9:00-17:00 with on-call rota.
This is a great opportunity to work for a market-leading, award-winning, and forward-thinking organisation with great career prospects, a basic salary, free parking, and superb benefits.
This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire.
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