Responsible for managing the day to day operations of the Contact Centre and Customer Service Centre and ensuring provision of an excellent and inclusive first-point-of-contact service for customers across all access channels (phone, email, face to face, admin, postal, cashier etc) and multiple disciplines. This is to include managing and coordinating the effective provision of services out of hours.
Responsible for improving customer satisfaction and engagement by collaborating with internal and external partners to identify trends, and design implement and manage service improvement projects that are aimed at enhancing the customer experience.
The contract will be for a minimum of 3 months with the possibility of an extension for a further 3 or on an ongoing basis.
Potential for hybrid working.
Salary: £29.56 per hour
Start date: Jan 2025