Our Role
To deliver a hardware and software support service to the Television Centre user community, ensuring a high standard of IT service is provided.
Working with the Northampton based IT Service Desk, this role provides oversight of the full Windows/Apple hardware estate, maintenance of meeting room and printer hardware and desk side support to all users.
Using Incident management and MS Bookings, this role represents the face of IT Service & Operations support in TVC.
What you'll be doing
1. Investigate, analyse, resolve, and escalate issues that have been unable to be resolved by the 1st line Service Desk team.
2. Effective incident management using SupportHub by Freshworks.
3. Management of VIP Key Stakeholders’ IT Issues (Founder, CEO, CFO, PAs and Directors).
4. Ownership of hardware building and provisioning for starters.
5. Ownership of stock and availability levels for all IT hardware (Laptops/Mobile phones/printer consumables etc.).
6. Work within defined SLAs.
7. Accurately log, update, and manage requests/incidents within the Support Hub tool.
8. Mobile Phone and iPad setup and maintenance.
9. Office Printer setup and maintenance.
10. Manage requests/incidents with 3rd party vendors as required.
11. Deliver exceptional customer service to our internal user base.
12. Create or amend knowledge base articles & documentation as required, to increase the ability for the colleagues to resolve incidents first time.
13. Daily routines and checks.
14. Occasional visits to London based stores.
15. To arrange disposal of old BER or vintage kit via WEEE when required.
16. Identify MAC device test users and liaise to complete tests on software upgrades.
What we’ll offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
1. Discount - Up to 50% discount and access to regular Sample Sales.
2. Holiday - 23 days rising to 25 with length of service.
3. Holiday Buy – opportunity to buy up to 5 days holiday.
4. Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
5. Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility).
6. Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle.
7. Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing.
8. Continued Development – We offer structured support from our own in-house Learning and Development Hub.
9. Life Assurance.
Additional Benefits
1. Fruit basket daily.
2. Tea and coffee provided.
3. Working from Home - option to work from home on Mondays and Fridays.
4. Social - Christmas party/social events throughout the year.
5. Seasonal Sample Sales.
6. Volunteer Day - with a charity of your choice.
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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