Job description 18 Recruitment are looking for an office based Complaints Handler to join their Social Housing contractors team based in Stratford on a full time, 12 month fixed term contract. Responsibilities include; Complaints handling, proactively responding to complaints, preventing escalation wherever possible. Visit residents in their homes when required or requested and dealing with their needs and queries ensuring they are always kept informed Service improvement, report on trends relating to employee conduct and escalate concerns where appropriate Meet with RLOs to discuss complaints, performance against client KPIs Community engagement, attend resident surgeries and assist vulnerable people report their repairs Organise resident consultation events and attend resident association meetings as required Essential Requirements: Knowledge of complaint handling processes and procedures Proven understanding of Customer Care with reference to vulnerable people is Experience of handling complaints and responding to customer dissatisfaction Experience of making timely and rational decisions, based on relevant information and experience