Join Our Team as a Service Desk Analyst!
Location: Warrington- fully office based while temping
Contract Type: Temp To Perm
Hourly Rate: £12.82
We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you!
What You'll Do:
As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include:
Handling incoming queries and issues with professionalism and efficiency.
Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets.
Developing and nurturing strong relationships with customers.
Ensuring compliance with ITIL framework practises in your daily operations.
Collaborating with team members to deliver exceptional service under pressure.
Organising and prioritising your workload to meet agreed timescales.
What We're Looking For:
To excel in this role, you should possess the following skills and experience:
Proven experience in a client-facing IT environment.
Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk.
Awareness of ITIL framework principles.
Excellent verbal and written communication skills.
Strong interpersonal skills that enable you to build rapport with customers.
A methodical, disciplined...