Customer Support Expert (Technical Support)
* Company: Sage
* Workplace: Hybrid, or partially remote
* Location: Newcastle upon Tyne
High Performer. Tech-savvy. Customer focused. Solutions-provider. If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job.
Working within our award-winning contact centre in Cobalt Business Park, Newcastle, our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.
Key responsibilities:
You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their Sage subscription. You may speak to customers on occasion via web chat and email – so strong communication skills are key.
What's in it for you?
* Starting salary of £26,000
* Annual bonus up to 10%, along with monthly perks valued at up to £500
* 33 days holidays (including bank holiday entitlement)
* Work away scheme for up to 10 weeks a year
* On-going training and professional development
* Paid five days yearly to volunteer through our Sage Foundation
What we are looking for:
* Strong communication skills, both written and verbal.
* Proven experience in a customer service role, preferably in a fast-paced environment.
* Proficient with operating computer software/programmes, with the confidence to pick up new tech.
* The ability to remain resilient whilst resolving complex technical issues.
Additional job details:
* Workplace: Hybrid, or partially remote
* Location: Newcastle upon Tyne
* Contract: Full-time
How to apply:
Click Apply to start your application now. This job will be available on Prospects until 25 February 2025.
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