Our client located in Basildon is looking to recruit an experienced complaint handler Team Leader to join their existing team. Role Purpose: Manage resident complaints related to various issues. Liaise with complainants, contractors, and internal teams to deliver effective, customer-focused outcomes. Ensure compliance with our Complaints policy and relevant handling codes. Key Responsibilities: Deliver stage one complaints service as per policy and procedures. Actively participate in the Complaint Team, ensuring service delivery and identifying areas for improvement. Collaborate with colleagues and contractors to achieve customer-focused outcomes. Provide accurate and timely responses to complaints following thorough investigations. Maintain accurate and up-to-date complaint records. Meet all KPI and Service Level Agreements. Communicate effectively and promptly with customers. Success Metrics: Provide stage one responses within the deadline 85% of the time. Achieve a stage one resolution rate of at least 80%. Maintain quality scores at a passing level. About You: Collaborative approach to working across different service areas. Exceptional organizational skills to meet deadlines. Strong analytical and lateral thinking abilities. Empathetic and dedicated to delivering excellent customer service. Tenacious, resilient, and focused in the face of challenges. Qualifications: Experience in handling customer complaints. Strong customer service knowledge. Excellent written and oral communication skills. Tenacity, resilience, and problem-solving skills. Duration: Temporary Ready to make a difference? Apply now and become a valued member of our clients team Email or call