Social network you want to login/join with:
1st Line Support Desk Technician, Droitwich
Client:
Airband Community Internet
Location:
Droitwich, Midlands
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
Job Title: 1st Line Support Desk Technician
Job Type: Full-Time (40 hours per week) (Hybrid)
Job Summary:
Airband is recruiting for a 1st Line Support Desk Technician working out of our Droitwich office. The role will report directly to the Support Desk Team Leader within a high-performing support team. You will be responsible for diagnosing and fault finding on the Airband network and customer equipment to resolve enquiries and faults raised on the support ticketing system.
Responsibilities include supporting Airband customers, dealing with technical queries and reported faults, performing remote diagnostics, programming, and problem-solving using cloud-based diagnostic software such as SolarWinds, Samknows, and cnMaestro.
The successful applicant must have experience working on a busy support desk resolving customer enquiries both over the phone and via e-mail, and possess knowledge of Wireless, VoIP, Cloud Voice connectivity, networking, and routers.
Skills:
* Organised and Self-Motivated.
* Ability to use own initiative to problem-solve in a calm and logical way.
* Ability to carry out initial diagnostics for resolution on a network or via telephone.
* Ambition to evaluate a customer issue and provide a resolution or escalate to 2nd line support.
* Knowledge & experience on Routers and wireless systems.
* Hosted VoIP and SIP telephony understanding.
* Knowledge of IP networks.
The successful candidate will join a team of highly motivated individuals with a positive and proactive approach to driving the business forward.
Preferred Experience:
The ideal candidate will have experience handling 1st line technical support within telecommunications. Previous experience supporting customers remotely is essential, as there will be daily interaction with customers. Excellent communication skills and a professional approach are vital. You will be required to enhance our customer's experience by exceeding their expectations and fulfilling our best practices.
Airband Benefits:
* Competitive Salary of £27,295 per annum
* 25 days of paid leave a year rising to 30 plus bank holidays with service.
* 5% Airband pension plus a minimum 3% employee contribution.
* Customer referral bonus - a thank you for every customer you send our way.
* Hybrid working – a mix of working from home and in the office.
* Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
* 20% off your monthly line rental on EE’s phone, tablet, SIM only, or mobile broadband plans.
* Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
* Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, and more - save up to £1,000 a year!
* Refer a friend reward scheme – a selection of great rewards to choose from!
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for customer-facing roles. A driving licence may be required for positions that involve fieldwork.
Recruitment agency support is not required at this time.
#J-18808-Ljbffr