The Company,
has been manufacturing and importing disposable catering and janitorial products to wholesalers for almost 30 years and remains a family-run business.
From plates and cutlery to containers, service packs, disposable gloves and chafing fuel, Herald Plastic has built a solid reputation for supplying a diverse range of quality catering, janitorial & bar products to wholesale customers at the most competitive prices possible and at a quality that’s held in high regard within the industry.
From our head office and warehouse in East London, we supply clients throughout the UK ranging from small wholesalers to international blue-chip companies, some of whom have been trading with us for more than 25 years. Our business has been built on recommendation and our reputation for meeting the individual needs of our extensive client base, focusing on cost-effectiveness combined with quality.
In recent years we have been undergoing a period of expansion due to a growth in Sales Turnover and we now require additional office personnel. The introduction of our new IT Systems combined with Customer Relationship Management Software will revolutionise the way we work, saving time and effort in all departments.
Role and Responsibilities
To maximise the smooth running of the sales and credit account functions within the business. To deal with all queries from existing, past and future customers, passing information to relevant staff members when necessary. Working alongside the warehouse team to deliver goods in a timely manner to help maximum customer satisfaction at all times.
Key Tasks
1. Handle incoming customer enquiries (invoicing/orders/products)
2. Capture and log all relevant customer information
3. Organise all relevant information to be sent to new customers
4. Receive orders and process through Sage Software and/or Spreadsheets
5. Send Order Confirmations and Proforma Invoices to customers for approval and payment
6. Liaise with the warehouse team for picking orders and check pallets before dispatch
7. Complete orders after dispatch to produce and update invoices. Send invoices to customers and upload to Invoice Financing function when required
8. Process Customer pricing from Sales Representatives
9. Collate, pack and send samples to customers as requested
10. Liaising with Freight companies to check on deliveries when asked by the customer
11. Check Freight Invoices weekly to ensure charges are correct, communicate with freight companies to query any charges irregularities
12. Order Gas and Pallets for warehouse when requested
13. Call Customers to obtain Orders
14. Introduce new Products to Existing Clients by calling them up and going through the customer Website.
15. Generating new business and making calls to Prospect Customers
People
1. Manage own diary and administration (filing daily)
2. Communicate regularly with Sales Director and Sales Manager, to ensure good information and work flow
3. Work in particular with the warehouse team
4. Develop and maintain relationships with customers
Key Business Reporting and Administration
1. Keep abreast of the credit status of all customers, report any out of terms customers to management
2. Maintain accurate concise records using the agreed systems and ensure all customer files are well organised with all relevant documentation
3. Provide reporting/internal communication as required
Miscellaneous
Carry out any other work commensurate with this post, or as reasonably requested by senior management.
Skills & Abilities
1. Strong personality, superb communication skills with a clear, articulate telephone manner and excellent listening skills
2. Ability to build rapport and a positive and long lasting impression with customers
3. Professional appearance with a positive, hardworking, willing to learn attitude and able to take direction
4. Able to work as part of a team and under pressure
5. Basic understanding of MS Office (In particular Microsoft Excel)
6. Basic understanding of Sage 50 Software (Training will be given)
7. Provide assistance to other departments where required
8. Able to develop and review processes where needed
9. Able to provide a consistently high standard of service
Education and Qualifications
Desirable
1. Math’s & English at GCSE or local equivalent
2. Good standard of both written and verbal English
Other
Essential
1. Strong social motivation – commitment to and empathy with the aims and objectives of the Organisation
2. Team-working – As Herald Plastic Limited a small – medium organisation, getting along with your colleagues is essential
3. As part of your role, you will also be involved from time to time with various cross-departmental communications; therefore, you must be a strong communicator at varying levels
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