Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.
Olympus are hiring for a Uptime Support Manager to cover the Birmingham, Coventry, Worcester area.
What is the purpose of this position?
In the role of Uptime Support Manager, you will be responsible for ensuring our customer’s equipment is available when required so that vital and potentially lifesaving procedures can be carried out. This is achieved by educating and persuading end users to improve the care and handling of a wide range of medical devices to prevent avoidable equipment damage.
Key Responsibilities:
* Regularly visit all customers on your territory, build relationships based on trust and rapport, and provide ongoing customer support.
* Analyse repair trends to provide bespoke support aimed at reducing repairs.
* Deliver exciting and engaging training sessions to groups of 2 to 50 using various methods such as group activities, hands-on sessions, games, formal presentations, and quizzes.
* Work closely with in-field colleagues to ensure all future sales opportunities are maximised by helping them bring in new business and strengthening existing relationships.
* Analyse repair data to highlight hospitals/departments requiring specific focus/repair reduction support.
* Provide end user training and installation support for our range of Endoscopic Decontamination Equipment.
* Carry out onsite customer audits of equipment and processes.
* Record details of every customer visit on our CRM database ensuring all teams are aware of your work at that site.
* Meet with your Manager on a monthly basis to review progress and discuss the impact you are having on the sites in your area.
Skills and Qualifications:
* Valid UK driving licence.
* Proven track record of building and maintaining strong relationships.
* Professional attitude with an eagerness to learn.
* Experience with MS Office (Word, Excel, PowerPoint).
* Comfortable working within a theatre/procedure/decontamination environment.
* Ability to work flexibly, i.e., stay late or work weekends as the customer requires.
What does Olympus offer?
* Generous annual leave entitlement.
* Comprehensive company pension scheme.
* Private medical cover.
* Free annual health check.
* Subsidised gym membership.
* Incentive Scheme.
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