Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Additional pay:
Bonus schemeThis position offers an exciting opportunity for individuals looking to develop their career in customer support while making a significant impact on client satisfaction.
Job Summary
As a Customer Support Executive, you will join our busy team of insurance specialists based in our friendly Altrincham office. You would provide direct assistance and support to the Sales team. This will include processing applications, dealing with customer enquiries over the telephone, analysing risks, setting up files, instructing Surveyors, identifying opportunities and building client relationships.
Duties
Respond promptly to customer inquiries via phone and email, ensuring excellent phone etiquette is maintained.
Assist customers with product-related questions and issues, providing clear and effective communication.
Processing Customer payments in a CRM System
Perform data entry tasks accurately to maintain up-to-date customer records.
Analyse customer feedback and trends to improve service delivery and enhance the customer experience.
Collaborate with other departments to resolve issues and ensure a seamless service experience.
Maintain a positive attitude while handling challenging situations and provide solutions that meet customer expectations.Experience
GCSEs or equivalent with (Grade C or above) in Maths and English
CRM software experience
An ability to work to deadlines and to support other members of their team to achieve common goals
An insurance background/experience or other transferable skills is preferable but not essential.
Excellent written and verbal skills.
Computer literate, ideally with working knowledge of Microsoft Office products.
Strong attention to detail and an ability to produce accurate work under pressure.
You will have an interest in business administration and have an aptitude for numbers.
Be able to rise to a challenge whilst delivering a high level of customer service to clients.
An upbeat personality with a positive attitudeBenefits:
Company events
Company pension
Free parking
Life insurance
On-site parking
Private medical insuranceSchedule:
Monday to Friday
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website