Ofgem is Great Britain's independent energy regulator. With energy in the news every day, we want people who'll thrive on the challenge of keeping the UK's lights on - and helping us work with government, industry and consumers to create a cleaner, greener environment.
This role sits at the heart of our DDaT profession within Ofgem and you will be working alongside a host of digital experts. Over time, you'll help lay the foundation for our transition into a digital regulator that will oversee a very different energy sector in the future.
In essence, you'll be our first line help-desk support, helping colleagues with hardware and software issues over the phone, through the ITSM Tool, and in person during your office shifts.
In every case, we'll look for you to offer a friendly service, as you get enough information to either resolve the problem yourself or escalate it to a more senior member of the team.
It's fast-paced, diverse work - where you get to see the technologies and transformations that are driving Ofgem forward. Do well, and you'll soon find doors opening across the organisation.
Technically-speaking, we're looking for Active Directory, Exchange services and hardware knowledge, not to mention expertise in Windows 10, and Office 2016 and O365 (Azure would be a real plus). However, it's your experience in and your approach to the support desk that'll set you apart. If you enjoy building good relationships, and are efficient and effective with your time, you'll thrive here
You'll also need the flexibility to join the team's shift pattern, covering Monday to Friday 8am-6pm, and be available to work from the office 2-3 days a week.
We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome.