At RMT Technology, we’re more than just a tech company – we’re your trusted partner in growth and innovation. With a commitment to delivering personalized IT support and solutions, we empower businesses to thrive in a rapidly evolving digital landscape.
We understand that every business is unique, which is why we provide tailor-made technology services designed to meet your specific needs. From remote management and proactive IT infrastructure protection to custom incident management, cloud services, advanced cybersecurity, and expert consultancy, we’re here to enhance efficiency, reduce costs, and safeguard your assets.
Join us and discover how we can support your business in reaching its full potential.
Main purpose of the role:
* To provide 1st and 2nd line helpdesk support to clients, assisting them with hardware and software problems via phone, email & remotely.
* To assist with client IT projects working as part of a team and independently.
What kind of person are we looking for?
Someone who can…
* Provide 1st/2nd line technical support, including resolving queries via phone, email, and remotely while managing tickets on the Autotask Service Desk system.
* Document IT infrastructure, including network topology, hardware, software, firewalls, and backups, and conduct audits and license management.
* Manage application deployment, corporate antivirus/firewall solutions, and patch management for desktops and servers.
* Perform system administration and project work for clients, individually or as part of a team, while identifying opportunities to improve and secure infrastructure.
* Share knowledge within the team to enhance technical expertise and client understanding.
We are problem solvers and so much more. We are trusted by our clients to enable, deliver and support them based on our founding principles of Trust, Transparency and the Personal Touch. Our reliability, quality and proactivity are encapsulated in living our moto of Today not Tomorrow.
We build relationships and every interaction matters.
Technical skills & attributes desired:
* Strong knowledge of Microsoft technologies, including Windows 10/11, Windows Server 2016/2019, Active Directory, Microsoft 365, and Azure Active Directory.
* Experience with Microsoft Intune, Conditional Access, MDM, backup technologies, and cloud services like SharePoint/OneDrive.
* Proficiency in networking (WAN/LAN), firewalls, VPN solutions, and hardware support, with knowledge of virtual desktop/server technologies (VMware, Hyper-V, Citrix).
* Skilled in Office 365 migrations, installations, and support, with MSP experience supporting diverse clients and technologies.
* Excellent communication and client-facing skills, with a service-driven, proactive approach and a commitment to ongoing learning.
And also...
And when the time comes to advance your on-the-job skills further with formal training, we will provide contributions towards training in the products and technologies you’ll be working with.
With flexible working and great benefits including:
* A generous Company pension scheme
* Minimum 25 days holiday
* Hybrid working
* Permanent Health Insurance
* Life insurance of 4 x salary
* Health cash plan to provide cash towards dental and opticians costs,