Job Description
As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be placed within a supportive team who’ll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don’t need banking experience just a can-do approach.
Salary - £25,500
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Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
1. Collaboration across multiple digital channels to personalise each interaction with a customer.
2. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
3. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
4. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
5. Support teams within the business operations func...