We are looking for a Service Desk Analyst – Level 2 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.
You will provide 2nd line support, covering a large number of applications and systems in addition to handling escalation of issues within the team.
At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want to hear from passionate, enthusiastic people from any background. We work with a variety of technologies from front-end native and web applications through to the backend systems that hold our organisation together and the hardware they run on. We are a data-driven organisation. We are transforming our technology landscape and the way we work, and this is a fantastic opportunity to join a team at the start of a change journey. Join us to make a real and valuable difference as you build your career at Frontier.
The Benefits
1. Competitive salary
2. 25 days holiday per calendar year with option to purchase 5 more days
3. Dedicated Learning & Development team to support you and your career
4. Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
5. Increased Maternity, Paternity & Adoption leave benefits for eligible employees
6. Life Assurance scheme and pension plan with employer contributions of up to 7%
7. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
8. High degree of technical ability applied with great customer service
9. Previous experience in a technology team Service Desk environment with a high interest in technology
10. Works proactively across the Service Desk team and promotes collaboration
11. Professional attitude
12. Providing day-to-day support to existing technologies within the business as well as participating in the development and deployment of new technologies to the business
13. Takes responsibility to ensure best practice is shared across the Service Desk team
14. Proven attention to detail and commitment to recording information accurately
15. Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk to the business
16. Self-motivated and capable of working on own initiative as well as part of a team
17. Full UK driving license
Your Role
As a Service Desk Analyst – Level 2 your role will involve:
18. Fulfilling the duty to ensure that Health and Safety remains our number one priority
19. Setting exemplary standards
20. Providing 2nd Line support covering a large number of applications and systems, customer administration and escalation of issues
21. Providing technical mentoring to the 1st line (CSA & L1s) Service Desk team members
22. Working with peers on the diagnostics and ownership of Major Incidents
23. Preparation of computer hardware
24. Ongoing development of your skills and expertise in the Service Desk
25. Ensuring data protection is adhered to at all times
26. Willingness to travel to sites when required
27. Flexibility to work additional hours as required