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Technical Customer Support, ICIS (Hybrid), Sutton
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Client:
LNRS Data Services Ltd Company
Location:
Sutton, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
025a54c3e95e
Job Views:
8
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
About the Role
Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders.
Responsibilities
* Troubleshooting and resolving escalated technical issues in a timely and efficient manner.
* Facilitating API customer onboarding, ensuring a seamless and efficient experience.
* Developing a deep understanding of ICIS systems and contributing to the enhancement of documentation and FAQs.
* Participating in projects such as migrations and communicating planned data changes effectively.
* Documenting and maintaining detailed records of support activities and resolutions.
Requirements
* Display passion for learning and developing new skills, including API and basic SQL.
* Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
* Deliver a world-class customer experience with energy that inspires others.
* Provide a track record of customer-centricity.
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