Job Description
Job Title: Service Desk Analyst
Location: Leicester, UK
Salary: £27,000 + Excellent Benefits
Why Apply?
Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. This permanent role offers a unique opportunity to enhance service operations, support compliance, and ensure customer satisfaction.
Service Desk Analyst Responsibilities
* Technical Support: Provide first-line technical support to end-users, ensuring issues are resolved efficiently and effectively.
* Process Adherence: Follow established processes to ensure service quality and user satisfaction.
* Stakeholder Communication: Maintain clear communication with stakeholders regarding service performance and any issue escalations.
* User Training and Support: Assist in user onboarding and provide guidance to promote self-service and reduce recurring issues.
* Incident and Request Management: Manage incidents, problems, and requests in line with service level expectations, ensuring timely resolution and prioritisation.
Service Desk Analyst Requirements
Essential:
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