**Senior IT Service Desk Technician - Liverpool**
Onsite.
**Role Overview**
Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed.
**Required Experience & Skills**
- 5+ years in a similar Service Desk or 1st/2nd line IT support role
- Strong stakeholder management experience
- Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11)
- Experience with Android/iOS, MDM solutions, Active Directory
- Knowledge of VOIP systems, Windows Server, desktop deployment
- Advantageous: Citrix, VMWare, Cisco/Meraki technologies
**Key Competencies**
- Methodical troubleshooting approach
- Excellence in customer service
- Strong communication and documentation skills
- Self-motivated with innovative problem-solving abilities
- Proactive mindset
**Desirable Requirements**
- Bachelor's degree
- Full UK driving license
- ITIL certification (preferred)
**Benefits**
Competitive salary package including pension, life assurance, and employee assistance program.
Please apply now.
Ascent People is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.