We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post; therefore, please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job Overview
An exciting opportunity for a motivated, dynamic, and experienced individual to join the Quality and Patient Safety team as a Quality Patient Safety Improvement Learning & Development Manager (8a) within the Family and Therapies Division at Aneurin Bevan University Health Board. This role is crucial in ensuring the highest standards of quality, patient safety, and experience (QPSE) within the division. The position allows the post holder to influence multiple stakeholders and develop effective working relationships with senior leaders.
The role requires strong leadership skills to lead initiatives, inspire the team, and drive continuous improvement in QPSE standards. The post holder will be a key senior member of the QPS Team within the Nursing Directorate, playing an important role in the quality and patient safety and patient experience and service improvement agenda. The successful applicant will contribute to the ongoing enhancement of the quality and patient safety framework within the division.
They will ensure the provision of expert advice and direction on all aspects of quality and patient safety and organisational learning within the division, contributing to corporate decision-making at a strategic and operational level through divisional representation at relevant groups and forums.
This post is open to Registered Healthcare Professionals.
Main duties of the job
To support the Head/Deputy of Quality Patient Safety by taking on delegated responsibilities, specifically focusing on the implementation and integration of all aspects of Quality Patient Safety and Experience. Ensure that systems and processes are in place to manage concerns effectively, and collaborate with QPS and Divisional teams.
Ensure compliance with PTR Regulations and Guidance to provide the best service for patients. Work with other individuals or responsible bodies to facilitate the effective handling and investigation of concerns, including patient safety incidents.
Identify lessons learnt and establish effective mechanisms for sharing the learning widely both within and outside the Health Board. Provide QPS training and support across the divisional teams. Provide regular and ad-hoc reports within and outside the Health Board within agreed timescales. Promote a culture that aligns with the principles of being open and honest and the Duty of Candour.
The QPS Manager will assume a pivotal role for the QPS agenda within the Division, providing professional consultation and advice to the Family and Therapies Teams, aligned projects with our Partners, and provide professional QPS advice to the Divisional team on clinical issues.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications And Knowledge
Essential criteria
* Educated to Masters Level or demonstrable knowledge gained through equivalent experience.
* Demonstrate a very good understanding of the Putting Things Right Regulations in relation to Concerns (complaints and patient safety incidents), and risk management processes.
* Evidence of Continual professional development.
* Qualification and/or extensive knowledge of managing PTR Redress cases, Legal Claims for Clinical Negligence and Personal Injury; Coroner Inquests; Medico-Legal issues.
Desirable criteria
* Project Management qualification such as Prince 2 or Managing Successful Programmes (OCG) Professional management qualification and/or Clinical Qualification – CIPD.
Skills and Attributes
Essential criteria
* Ability to influence, enthuse and motivate others.
* Able to develop a sound knowledge of techniques for planning, monitoring and controlling projects & programmes.
* Ability to manage staff effectively.
* Ability to develop and maintain effective working relationships with multi-disciplinary teams.
Experience
Essential criteria
* The post holder will have experience working at a management level including operational management in a complex organisation within the NHS.
* Experience of delivering outcomes within tight timescales.
* Experience of working with highly complex information and using persuasive and effective negotiation skills in connection with this information.
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