Senior Contact Centre Manager£65'000 - £75'000 (DOE)Hybrid - Cambridgeshire
Are you an experienced and talented contact centre operational leader with a demonstrable track record of enhancing and improving operational performance and leadership capabilities within a growth orientated customer care / customer service environment ? If so, this may be an ideal opportunity to make a visible impact into the ongoing performance improvement of my clients operations.
This is a hybrid position working 2 days onsite in Cambridgeshire (with staff parking provided) and offers a salary range of £65000 - £75000 (depending on experience) + Benefits Package
Key Role Purpose & Responsibilities
This visible and influential role will require you to manage, coach, inspire and directly lead a team of 5 Operations Manager (who each have 4 /5 Team Manager reporting to them) to enhance and improve operational performance, attainment of SLAs and core KPIs. Youll collaborate with the Resource Planning, Quality & Training, and Ops Support functions of the contact centre to ensure aligned operational strategies are met and planned for appropriately.
There is a core and defined focus on improving contact centre and customer care performance by actively coaching and devel...