Job Title: Customer Support Specialist
Location: Dover, DE
Job Type: Full-Time
Department: Customer Service
About Us:
Magnum Electronics, Inc. is a leading communications company dedicated to providing innovative, reliable, and high-quality services to our customers. We pride ourselves on delivering exceptional customer experiences and creating lasting relationships. As we continue to grow, we’re looking for a passionate and detail-oriented Customer Support Specialist to join our dynamic team.
Job Overview:
As a Customer Support Specialist, you will be the primary point of contact for our customers, ensuring they receive top-notch assistance with our products and services. Your role will involve troubleshooting technical issues, answering questions, and providing guidance to enhance the customer experience. You’ll be part of a collaborative team committed to providing effective solutions, maintaining customer satisfaction, and fostering long-term relationships.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
2. Troubleshoot and resolve product/service issues, providing step-by-step solutions and guidance.
3. Process sales orders, account changes, and billing inquiries with accuracy and efficiency.
4. Collaborate with technical teams to escalate and resolve more complex issues.
5. Maintain detailed records of customer interactions and follow up on unresolved issues.
6. Stay up-to-date with product updates, services, and industry trends to effectively assist customers.
7. Continuously strive to exceed customer expectations and contribute to team goals.
Qualifications:
1. High school diploma or equivalent.
2. 1-3 years of customer service or technical support experience, preferably in a communications or telecom environment.
3. Strong communication skills (verbal and written).
4. Excellent problem-solving abilities and attention to detail.
5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6. Proficiency with customer service software (e.g., CRM tools) and Google Apps.
7. A positive, customer-centric attitude with a passion for helping others.
Why Join Us?
1. Competitive salary and benefits package.
2. Opportunities for career growth and development.
3. A dynamic and supportive team environment.
4. Health, dental, and vision insurance.
5. Paid time off and holidays.
How to Apply:
If you are a dedicated customer service professional with a passion for problem-solving, we would love to hear from you!
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