We have a super new opportunity for a Telesales / Telemarketing Agent to join our busy team here at Lyme Bay Drinks. Your ability to build strong relationships will be essential in supporting our ambitions to grow Lyme Bay’s leading position in English Wine and Mead.
Location: You’ll be based in the Lyme Bay office in Axminster, Devon.
Daily activities include:
1. Deliver a blend of in and out bound telesales alongside other communications channels e.g. email, to deliver revenue growth.
2. Manage existing customer accounts from taking orders to encouraging new business linked to promotions, upsell opportunities and/or seeding new products.
3. Generate new leads that convert into orders directly or through third part agencies and direct prospects to sales team as appropriate.
4. Maintain accurate records of calls, sales orders, and other useful information for easy team access alongside actioning faults on behalf of customers.
5. Garner feedback on promotional activity and customer activities to share with the team.
6. Talk with authority about our portfolio, including production, history, brands, industry trends and flavour profiles.
Communication & relationships:
1. Personable communicator and comfortable presenting Lyme Bay products or services over the phone as well as dealing with complaints and challenges.
2. A keen networker and team player adept at building strong relationships with Lyme Bay and our customer base.
3. Natural customer service skills, delivered with intelligence, passion, and integrity.
4. Cool-tempered with strong negotiation skills and an ability to resolve issues and address complaints.
5. Brings energy, passion, and commitment to work.
6. Flexibility to cover other department tasks or assist as required.
Experience:
1. Proven as a telesales representative or other sales/customer service role with a record of meeting sales quotas over the phone.
2. Good IT/PC skills with familiarity of Microsoft Office, CRM systems and various business platforms such as SAGE.
3. Fluent in written and spoken English.
4. Legally permitted to live and work in the UK.
5. Full driving license.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Life insurance
* On-site parking
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Axminster: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales executive/telesales: 3 years (required)
Language:
* English (required)
Licence/Certification:
* Full driving license (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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