Job Title: Complaints Handler Location: Port Solent Salary: £13.50 an hour Job Type: [Full-time] Overview: Case manage and investigate customer complaints. Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email / Build and monitor actions plans for customer completions or escalation if/when appropriate. Build relationships with customers and key stakeholders to deliver positive outcomes. Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills. An understanding/experience of Housing Ombudsman but can be taught. If you are passionate about making a positive impact in the lives of individuals facing substance misuse challenges, we would love to hear from you. This is a 12 week contract with the possability of extension subject to performance. How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application