Trainer & Customer Support
Location: Oxfordshire
Type: Full time - Permanent
Working Days: Monday - Friday
Salary: A competitive salary based upon experience
We are currently recruiting for a Trainer & Customer Support to join our client based in Oxfordshire to join their customer support team.
Responsibilities:
1. Conduct software training sessions to end-user customers both online and in person.
2. Install/configure software for new customers, including training on how to use the software.
3. Provide technical support to existing customers via telephone and email.
4. Deliver training workshops on software to internal staff and customers.
5. Provide technical joinery knowledge to the development team to assist with future product development.
The successful applicant will:
1. Have experience in the joinery industry and understand joinery construction methods.
2. Be computer literate and preferably have some experience with estimating software.
3. Experience in CNC software or JMS would be an advantage.
4. Have an inquisitive mind and a desire to learn and master new software applications.
5. Be able to communicate effectively to individuals and groups.
6. Be friendly and able to get on with all types of people.
7. Have strong attention to detail and problem-solving abilities.
8. Be able to work in a hybrid environment.
9. Be flexible - the role will involve travel and time away from home, and sometimes working hours to suit overseas customers.
10. Be confident, enthusiastic and professional.
11. Be able to deliver training sessions independently, though with support initially.
12. Have a full driving licence.
Benefits:
1. 28 days holiday (including bank holidays)
2. Company pension
3. Private healthcare
4. Laptop and mobile phone
By applying for this role, you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely Recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
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