Anderson Knight is working with a leading financial services organisation to hire a dedicated Complaints Resolution Handler. This role reports to the Complaints Team Leader and is vital for resolving customer complaints in line with company procedures.
Working Hours:
* Monday to Friday: 08:00 - 20:00
* Weekends: 09:00 - 18:00
Shifts are assigned on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5-6 weeks of training.
Key Responsibilities:
* Efficiently log, manage, and resolve customer complaints.
* Take ownership of a caseload of complaints, managing them to resolution.
* Strictly adhere to internal procedures and processes.
* Maintain high standards of professionalism and customer service.
* Work closely with internal departments to facilitate resolution.
* Provide regular updates to customers on the progress of their complaints.
* Proactively identify trends and contribute to prevention strategies.
Requirements:
* Previous experience handling complaints from start to finish.
* Strong written and spoken English skills.
* Attention to detail.
* Ability to build relationships.
Benefits:
* 33 days holiday (25 days annual leave and 8 public holidays)
* Birthday day off
* Discretionary bonus
* Up to 20% pension contributions
* Eyecare and PMI benefits