The Role:
We are looking for an enthusiastic individual who is passionate about hospitality, reliable, and willing to learn.
As Restaurant Supervisor, you will be expected to assist the Restaurant & Bars Manager in the day-to-day smooth running of the Food and Beverage Department.
You will be required to play a vital role in leading and developing the team.
The ideal person will have at least 1 year’s experience in a similar position and will have the ability to deliver great service to our guests.
Duties will include:
* To take complete control and accountability for the day-to-day food and beverage operations within the hotel.
* To ensure all employees consistently achieve product and hospitality service standards.
* To supervise and assist in the correct service of Breakfast, Lunch, Dinner, Afternoon Teas, and Room Service.
* To ensure all documentation, i.e., guests' bills, are correct.
* To strive to anticipate customers' needs whenever possible and react to enhance customer satisfaction.
* Actively consider prevention, recovery, and investigation of any complaints.
Bailiffgate Hotel
A timeless retreat in Alnwick, Bailiffgate Hotel combines luxury and authenticity, offering an escape where guests can unwind and immerse themselves in the beauty, history, and heritage of Northumberland.
The hotel's site opposite the Barbican entrance to Alnwick Castle has a fascinating history, acquired by the first Duke of Northumberland in 1780.
Bailiffgate House has served as a commissioners residence, a school, and now, it is being transformed into a luxurious 48-room hotel with a bar and the Motte & Bailey Restaurant.
What's in it for you?
At Bailiffgate Hotel, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture.
We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community, and assisting in environmental matters.
Benefits for working at Bailiffgate Hotel:
* Company Pension Scheme.
* Preferential Accommodation Rates for Bespoke Hotels.
* Staff and Family/Friends Rates at the Bailiffgate Hotel.
* 10% discount on Food at Alnwick Castle Golf Club.
* Discount on F&B at the Bailiffgate Hotel.
* Uniform provided.
* Seasonal Passes to Alnwick Castle.
* Share of monthly service charge.
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