Learning and Development Manager - Bristol Loungers is a substantial and growing operator in the UK hospitality sector, operating over 250 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood caf-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing caf/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky 'Loungey' local community atmosphere. The role in a nutshell Our people are the heartbeat of our business, driving the success of our three thriving brands. That's why Learning & Development (L&D) is a top strategic priority. We are looking for an experienced, hands-on, and forward-thinking L&D professional to take ownership of implementing and measuring impactful training solutions. This role requires a blend of strategic thinking, innovative learning design, hands-on execution, project management, and creative design. You'll work at pace, collaborating with key stakeholders to create, implement, and continuously refine engaging development initiatives. You'll need to balance autonomy with collaboration, leading learning initiatives that drive performance across everything from technical skills training to leadership development. This is an exciting opportunity for an ambitious L&D professional to make a tangible impact in a successful, fast-growing, and high-paced business. Frequent nationwide travel is an essential aspect of this role. As this role requires travel being based in Bristol is not a requirement. What you'll bring to the role Proven experience in designing and implementing creative, engaging, and impactful L&D solutions. Ideally a strong background in branded hospitality operations, with expertise in both front and back-of-house. Skilled in project management, including budget oversight and resource allocation. Excellent facilitation and presentation skills, able to engage and inspire diverse audiences. Ability to work autonomously, managing multiple projects, priorities, and deadlines. Exceptional stakeholder management and influencing skills, collaborating confidently with leaders at all levels. Customer-focused, prioritizing the delivery of top-tier learning experiences. Positive, proactive approach to problem-solving and work. Strong organizational and time-management skills to meet deadlines. A creative, curious and critical thinker with a strategic mindset and attention to detail. Highly collaborative, fostering strong cross-functional relationships. Proactive problem-solving abilities, anticipating challenges and driving solutions. Strong communication and relationship-building skills. Preferably CIPD or equivalent qualified with up-to-date knowledge on latest L&D and industry trends. Flexibility to travel to our sites throughout England & Wales This is more than just a learning role-it's an opportunity to shape the future of our people's development, empowering them to succeed and grow within a thriving, fast-paced business. If you're passionate about driving meaningful change and making a real impact, we'd love to hear from you What's in it for you? A culture that appreciates ideas and celebrates individuality Founder-led business - we might have nearly 300 sites, but we still maintain an entrepreneurial spirit through everything we do 50% off food at all Lounges, Cosy Clubs and Brightsides 10% bonus Pension contribution 24/7 mental health support Amazing events including LoungeFest - our annual company festival - Christmas parties and more We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you.