Are you a qualified electrician? Do you have experience in the installation of heating control products and systems? I want to talk to you!
I am looking for a Technical Support and Training Manager for my client who specialises in control systems that deliver warmth, comfort and energy efficiency. This position will provide Technical Support and Training Services to customers and internal teams and play a pivotal role in delivering exceptional customer service to end users.
Technical Support and Training Manager
Permanent
Salary Dependant on Experience
Monday to Friday – 8:30am – 5 pm
Blackburn
Technical Support and Training Manager
Job Description
Provide post-sale technical support to business and consumer customers, managing complex inquiries and recommending solutions.
Lead and manage technical support staff, enhancing processes and collaborating with cross-functional teams for product and service improvements.
Develop and deliver technical training courses for customers, coordinating workshops and gathering feedback to improve learning outcomes.
Conduct employee training, address skills gaps, and monitor performance improvements through set KPIs.
Support the sales team with solutions to drive business growth, while staying updated on product knowledge and industry standards
Technical Support and Training Manager
Essential Experience/Skills/Qualifications
Qualified Electrician
Previous experience installing heating control products and systems
Technical Support and Training Manager
Company Benefits
7% matched pension
Medical cash plan
20 days holiday + bank holidays
If you feel you’re a good fit for this position, please click ‘apply