Join our Senior Management Team as the Contact Centre Manager, responsible for overseeing the daily operations of the National Contact Centre while ensuring smooth performance and achieving key KPIs.
The ideal candidate will have a strong background in contact centre management, with proven leadership skills, the ability to drive team performance, and strategic decision-making capabilities.
Responsibilities include:
1. Managing team performance.
2. Implementing business processes.
3. Supporting succession planning.
4. Using data-driven insights to enhance customer experience.
Requirements include:
1. Experience in contact centre management.
2. Strong leadership and communication skills.
3. Proficiency in contact centre technologies.
4. Budget management experience.
The position offers a competitive salary, 31 days of holiday (increasing to 33 after 2 years), paid volunteer time, comprehensive health benefits, and career development opportunities.
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