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Join us and help deliver the exceptional, every day.
Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm, and 6pm-6am)
Salary: £12 per hour
What is in it for you?
* A friendly and supportive team
* Overtime opportunities
* A great selection of benefits including access to online GP services, death in service, share options, and discounts for shopping, cinema, holidays, etc.
* Free on-site parking
Main Duties
* Managing high levels of incoming and outgoing telephone calls to both clients and branches.
* Utilising software to ensure monitoring and compliance standards are met.
* Working as part of a monitoring team liaising with different branches nationally.
* Following correct procedures for incident reporting and real-time monitoring.
* Communicating effectively with team members and others.
* Carrying out work in a safe and diligent manner and complying with all Health & Safety policies and procedures.
* Undertaking additional duties as requested by management.
* Complying with ISO standards and procedures.
* Meeting individual KPIs.
* Staying current with system information, changes, and updates.
What we are looking for
* Excellent interpersonal skills and the ability to work independently and as part of a team.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* Willingness to learn and develop, demonstrating high levels of commitment and professionalism.
* Knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
* Experience in an alarm receiving centre
* Experience in a call centre
* Applicants must have a 5-year checkable history.
* Successful passing of a PSNI check as per BS industry standards.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same role in the past 6 months.
We will consider flexible working requests from day one of employment.
Our flexible benefits scheme offers options to suit your lifestyle, including access to virtual GP services, financial wellbeing assistance through Salary Finance, and benefits customization via our platform, Choices.
Additional benefits include high street discounts, gym memberships, cycle-to-work schemes, life cover, share plans, and employee recognition awards.
We prioritize career progression and offer diverse training and development opportunities to support your growth.
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