Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you… This role is for our Yo Sushi restaurant situated in the departure lounge of London Luton Airport; we currently looking for a Chef/Kitchen Manager to manage the kitchen of our YO Sushi restaurant in accordance with Company Policies and Procedures and participate in the achievement of customer service excellence, increased profitability, excellent sales achievement, and employee engagement. You will have a proven track record within a fast moving restaurant environment, we would anticipate at least 3 years’ experience at a Head Chef/Kitchen manager level. You will be a natural coach and mentor and aim to motivate the kitchen team to achieve food excellence. As an airport concession, you will nurture the relationship and work together with the team at the airport to help them achieve their business model. Benefits: 15% bonus opportunity, Benenden Health, Retail Trust, life insurance, on-site parking, store discounts and uniform Planning & Organizing Agrees with the Branch Manager the standards for the Kitchen/Restaurant. Agrees with the Branch manager the monthly restaurant Business Plan. Sets objectives with Branch manager for the kitchen/restaurant and reviews it with his team periodically. Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the kitchen team. Sales Discusses plans for additional services to improve the business & maximize the sales. Follow up & update any information about the competitor’s position in the market in coordination with marketing dept., which may affect the business plans. Develop a network of effective public relations with the Airport, local government and aim to participate in the social special events etc. to maximize the sales & to create the brand awareness in the market. Ensure proper production & sales forecasting. Financial Excellence Analyse the operations / P&L to determine deviations from standards and take corrective measures. Ensure proper stock level is maintained. Manage waste. Review the Restaurants purchasing plans in coordination with Purchasing & stores dept., to make sure that all restaurants’ needs are met. Controls profit & loss, by following the Control / Security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions. Restaurant Excellence Ensures all local health and safety codes, and company safety and security policy are met. Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensures food quality and 100% customer satisfaction. Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team. Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standard of services in all restaurants according to the SOP. Maintain customer service level within the restaurant team, train and empower the team to handle complaints. Participate in setting new product development & new product plans in coordination with Yo to maintain the progress in the business. Develop effective relationship with supporting departments (training, Maintenance, etc.) Work with the branch manager to determine the acceptable nationality mix for management and team members. Team Excellence Working on corrective action plan, share with the restaurant team and get their input. Follow up with the team the implementation process. Create a climate for team members to encourage new ideas. Conducts performance appraisals, takes discipline action, motivates, and trains. Will participate in recruitment for the kitchen team Champions recognition and motivation efforts Provide Coaching & Feedback for his team. Specifications (Qualifications, Experience, and Skills) Minimum university degree, Tourism & Hotels Management or Business Administration is highly preferable. Minimum three years’ experience in a similar position with reputable international restaurant chain. Good computer skills (Word, Excel, Power Point) Good command of English language (reading, wring & speaking) Clean and tidy appearance. Our company: One of the two priority divisions of Lagardère group, Lagardère Travel Retail is a leading global Travel Retailer, with the longest standing expertise of serving the needs of travelers and partners across Travel Essentials, Duty Free & Fashion and Foodservice. Lagardère Travel Retail operates over 5,120 stores in airports, railway stations and other concessions in 42 countries, and has generated €6.6 bn in sales (100%) in 2023. We harness our pioneering culture to make travel more enjoyable with bespoke offers and experiences. We invest our world-class global expertise and local knowledge to design value-creating partnerships and experiences for our stakeholders: landlords, brands, travelers, employees and communities. We actively champion the more sustainable future of Travel Retail through our comprehensive CSR strategy, covering all aspects of where we, as a business, have an impact and can make a difference. We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.