Job Description:
* Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
* Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
* Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (eg Embark and Ethernet Connect) as required
Experience
* Provide troubleshooting support as required between the Parties and Sub-Contractors
* Proficient in Excel
* Experience in Reporting & Data &
* Experience in helpdesk role.
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