Client Support Advisor (Customer Service)
Introduction
Are you a strong team player with a proactive approach to problem solving? Can you demonstrate excellent verbal and written communication skills? Do you have previous customer service experience? If so, we may have the perfect role for you…
We are looking for a full-time Client Support Advisor to join our thriving and growing company and help us achieve our ambitious goals.
The Company
allmanhall is a thriving, growing, owner-managed food procurement organisation, based in the beautiful countryside of Wiltshire, just a few miles outside Bath.
We specialise in being the food procurement partners for schools, care homes, stadiums and catering companies. Our mission is to deliver sustainable value for every client, because good food shouldn’t cost the EARTH. We challenge and transform food supply so informed decisions become clear.
Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall. We develop our team and offer opportunities for long term careers. We have also recently achieved the Investors in People Gold award and are already working towards Investors in People Platinum!
One team member says: "The company encourages and empowers everyone to make a positive difference. The support provided is above and beyond".
Our values – at our core, this is what makes us allmanhall:
* E veryone matters
* A gile and independent-thinking
* R eal results
* T hought provoking and informed
* H ere for the long term
The Role
The purpose of the role is to provide professional support to a portfolio of clients, taking ownership for issue resolution and delivering outstanding client service satisfaction to aid retention.
Main duties and responsibilities of this role include:
* Assist with the mobilisation of new client accounts in respect of suppliers, ensuring that all administration and documentation is in place.
* Act as support desk for clients and suppliers - handle, manage and resolve client/supplier issues, as directed by the line manager. Record all correspondence as case files.
* Ensure that our CRM system is updated with any new details and ongoing case information relating to suppliers and clients is accurately maintained.
* Deal with catering control platform cases, seeking support or escalating only if they cannot be resolved within the Support team.
* Support data entry onto catering control platforms (IPs, nutrition, dietetics and allergen information), as required by the business.
* Provide reporting and updates to the line manager and Directors as required.
* Support the Relationship Managers and attend occasional client meetings as required.
* Provide cover for the line manager and other Client Support Advisors in their absence.
* Provide appropriate paperwork/documents to clients as necessary.
* Ensure supplier product initiatives and key service updates are communicated to all clients.
* Cover reception as required; answering/handling/transferring calls, enquiries and requests in a prompt and professional manner in line with company protocol.
* Champion allmanhall’s platforms and tools made available to the client.
* Identify opportunities to develop and retain the account, providing support for the client and in line with objectives.
The Candidate
* Demonstrate a can-do attitude and a real desire to help our clients.
* Have excellent planning, organisation, prioritisation and attention to detail skills.
* A proactive approach to problem solving.
* Demonstrate excellent verbal and written communication skills.
* Have strong computer skills, including advanced Word, Excel and PowerPoint.
* Have GCSE English and Maths Grade C/4 or above, or equivalent.
* There are no public transport links to our office, therefore holding a valid driving licence and owning (or having access to) a car or other mode of private transport is essential to be able to commute!
Have previous customer service experience.
* Catering knowledge/experience.
* Working in an office environment.
* A passion for food!
The Contract
Full-time: up to 37 hours per week. Working within the hours of Monday to Friday 08:45 - 17:15 (with an early finish on Fridays at 16:15).
Salary: Circa £23,000 FTE per annum plus opportunity to earn circa 10% company performance-related bonus.
Work location: Head Office - SN13 0NY.
* A company performance related bonus scheme.
* Annual salary review.
* 33 days annual leave FTE (including bank holidays), plus an additional day of leave for each year of service up to 5 years.
* Private Medical Insurance, Life assurance and Income Protection benefits, based on length of service.
* Birthday leave, graduation leave, volunteer day leave, child's first day of school leave.
* Discounted gym membership.
* Enhanced maternity/paternity pay.
* Sabbatical leave after 5 years service.
* Access to a platform that provides retail/restaurant discounts.
* Team socials and team building.
* Investment in your learning and development.
* … and much, much more!
We are an equal opportunities employer and welcome applications from all candidates that meet the essential requirements of the role. Should you need any assistance in applying, please email careers@allmanhall.co.uk or phone the main office on 01225 745520 and ask to speak to a member of the HR team.
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