Trade Recruit is proud to be recruiting on behalf of one of our esteemed clients for a highly experienced Head of Customer Service. This is a pivotal leadership role, perfect for a dynamic and strategic professional who can shape and elevate the entire customer journey. The successful candidate will be responsible for driving innovation, enhancing service delivery, and ensuring outstanding customer satisfaction at every touchpoint.
About the Role
As the Head of Customer Service, you will be at the forefront of developing and executing a robust customer service strategy. You will work closely with cross-functional teams to streamline operations, optimise customer interactions, and drive long-term customer loyalty. This role is about more than just management; it is about making a significant impact on how the business delivers excellence in service, fosters brand advocacy, and retains customers.
Key Responsibilities
* Develop and execute a customer service strategy that enhances satisfaction, engagement, and retention.
* Lead, mentor, and inspire a high-performing customer experience team to deliver best-in-class service.
* Oversee all aspects of customer service operations, ensuring efficiency, effectiveness, and scalability.
* Implement and refine customer feedback mechanisms, using insights to drive continuous improvement.
* Collaborate with senior leadership to align customer service objectives with overall business goals and growth strate...