Service Desk Analyst (1st Line support)
£27,000
Monday to Friday 8.30am - 5.30pm
Permanent
Wirral
Due to incredible business growth we are EXCLUSIVELY recruiting for a highly skilled 1st Line Support Analyst to join their team.
Our client has a hugely exciting future with plans to grow their business dramatically over the next 12 months which will have a fantastic impact on the development and internal promotion of their employees as well as additional recruitment.
This is a very busy and varied role where team work and a positive approach to challenges is extremely important. If you thrive working at speed where no one day is the same... this is the role for you!!
Reporting to: Head of Service
Job Purpose
The role will oversee the patching and updating of Windows systems within our client’s organisation. This involves ensuring timely deployment of patches, minimising system downtime, maintaining compliance with security standards, and addressing any issues that arise during the process. The position will also involve 1st line support on our service desk which provides exposure to a broad range of client installations and requires wide-ranging IT skills, including the ability to prioritise workload and communicate to customers.
Key Duties and Responsibilities
- Provide criticality assessment of Microsoft issued OS Patches
- Administration of Endpoint Protection Software to proactively monitor kiosk System Health
- Co-ordination of...