Complaint Handler - Edinburgh
Represent a major UK bank by responding to queries, concerns, and complaints via telephone or in writing. Turn negative experiences into positive ones by providing exceptional service and ensuring customers feel listened to and treated fairly.
* Strong customer service experience is required, with complaint handling experience in the life and pensions industry being advantageous.
* Teamwork is essential, with a focus on helping people and providing great service as one team.
* Listening and communication skills are core, with the ability to communicate complex matters in a simple and supportive way.
* Quickly understand customer needs and focus on resolving issues and queries effectively and empathetically.
* Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential.
We offer a range of benefits, including 31 days holiday (including bank holidays), eligibility for an annual discretionary bonus scheme, a contributory company pension scheme, excellent employee wellbeing and assistance support programmes, and a range of employee discounts saving you money on everyday items and services.
We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus, and car parking is available nearby. Our standard working hours are Monday-Friday between 8am and 6pm, with flexible hours available to suit your availability, work life balance and wellbeing. Salary for the role starts at £25,000 per annum.