We are seeking a dedicated Temporary Complaints Handler to join our client's customer service team and assist with resolving complaints in a professional and timely manner. This role is ideal for those who are proficient at resolving customer issues and ensuring the highest level of customer satisfaction. Client Details Our client is a well-established organisation within the not for profit sector. They are a medium-sized entity recognised for their strong commitment to providing high-quality service to their customers. Located in Chester, they have a strong reputation for fostering a supportive and rewarding work environment. Description Handle and resolve a variety of customer complaints in a professional and timely manner. Liaise with relevant internal departments to address and resolve customer issues. Maintain accurate records of complaints and resolutions for future reference. Ensure all complaints are dealt with in compliance with company policies and regulations. Collaborate with the customer service team to improve customer satisfaction levels. Provide feedback to management on recurring complaints or trends. Participate in training and development programs to enhance customer service skills. Uphold the company's reputation by providing excellent customer service at all times. Profile A successful Temporary Complaints Handler should have: A solid understanding of customer service principles and practices. Experience within customer complaint handling is essential. Can commit to a 3/4 week temporary role. Excellent communication and problem-solving skills. The ability to handle complaints professionally and calmly. A customer-focused attitude and the ability to empathise with customers. Strong attention to detail and record-keeping abilities. Job Offer 3/4 week temporary role with the possibility of being made perm Competitive hourly rate & weekly pay Convenient Chester location. If you're a dedicated professional with the skills to excel as a Temporary Complaints Handler, we encourage you to apply.