Service Desk Analyst (German-speaking)Livingston, UK6 Month contract As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows servers, and several largely bespoke applications developed around different databases. Log, record and prioritise all incidents received into the Service Desk Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines Ensure online incidents and requests are assigned and dealt with in line with SLAs Advise and assist team members with service provision Deal with queries in a calm, swift and customer-focussed manner Provide 1st & 2nd line support for all of Client’s IT infrastructure Fulfil user administration requests and provision all IT Infrastructure Technologies You’ll have: Excellent language skills in German and English, both spoken and written A passion for technology Excellent communication and problem-solving skills and good time management Ability to work on own initiative, to multi-task and deal with pressure Ideally previous experience on a Service Desk but this is not necessary