Complaints Handler
Office working full-time in Evesham
Working hours: 7.5 hour shifts with hours varying between 8am-6pm
Part-time working option may be considered
Temporary for approx. 2-4 months
Pay Rate: £13.32 per hour with weekly pay
Our client is seeking a dedicated and proactive individual to join their team on a temporary basis for approximately 2-4 months. The role will involve primarily handling customer complaints, assisting with administrative tasks, and working towards resolving issues efficiently.
Complaints Handler - Duties & Responsibilities:
* Responding to and managing customer complaints via phone.
* Investigating customer complaints, reviewing purchase and contact history, and working to resolve issues promptly and effectively.
* Handling email correspondence and drafting response letters following complaints.
* Quickly addressing any issues to prevent escalation and avoid long-term problems for the customer.
* Working well within a team environment.
Complaints Handler - Skills and Requirements:
* Strong communication skills, both verbal and written.
* Ability to manage and resolve customer complaints efficiently.
* Attention to detail and a methodical approach to problem-solving.
* Comfortable with using bespoke systems and Microsft Office.
* A proactive attitude to quickly address issues and mitigate situations.
If you are available immediately and ready to jump into a fast-paced role, apply today!
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